RETURN & EXCHANGE POLICY
Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind, we offer a 30-day return policy.
Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.
Opened items are not eligible for returns. this includes:
Items that have been opened or removed from the packaging
Items that have visible indications that the packaged has been opened
Opened cases that are no longer factory sealed
Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
How to Return an Item
Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:
Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.
You may view your account to check the refund status. Once we issue your refund there may be a delay for these funds to show in your account:
Credit Cards: Typically 3-5 business days
PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
Store credit: Available immediately